Does SS South jewel collection have a physical store?
No, we do not have a physical outlet.
When will the order be dispatched?
Orders will be dispatched within 5 to 7 business days from the date of order received.
What is the delivery duration for my location?
Andhra pradesh 5-7 business days from date of dispatch Rest of South India- 7-10 business days from date of dispatch Rest of India- 7-14 business days from date of dispatch
Note: Business days does not include Sunday.
Can we cancel our order?
No, cancellation is not possible.
Can we replace or exchange a product?
Replacement or exchanges shall be given only if there is any damage (unboxing 360 degree video is must). WhatsApp 7995586752
What if I receive a wrong item?
Kindly WhatsApp us to 7995586752 with the details of your order and a picture of the product received. We will quickly work to resolve it.
When will I receive a response for my email and WhatsApp message
We reply back to emails within 48hours.
Do I get tracking details for my order?
Yes, we do share tracking/consignment details as soon as we dispatch your order from our end.
Will I get a call from delivery person at the time of delivery?
Kindly understand that we do not have a logistics wing of our own and that we depend on registered private courier agencies, DTDC or speed post. Generally, delivery agent will call you , Kindly be available on the number you provided.
Do you ship worldwide?
YES We do.
Is there any warranty for the products?
No .there is no explicit warranty, but we promise to deliver quality jewelry to you.All the products are rechecked and packed with lots of love.
Product care?
For long life please avoid direct contact with water and perfume Storage : normal plastic box
Cod facilities available?
No, we don’t provide COD. Mode of payment-Bank transfer/ Net Banking/ UPI/ Card Payments
Write us to Emailed for queries.